EN
GR
Withdrawal / Return - Replacement of Products
Withdrawal / Return - Replacement of Products
ORDER CANCELLATIONS Cancellation of a confirmed order
without any charge is accepted only until the moment we inform you by e-mail
about its shipment. If the cancellation is made after the shipment of the order
has begun, then you are charged with the shipping costs. WITHDRAWAL You have the right to return the entire order or part of
it within 14 working days from the date you receive it. In this case, you are
only charged with the direct cost of returning the products. In case the reason
for your return concerns a mistake of the company, we are committed to bear the
cost of returning the product. You are obliged to send the product in the
perfect condition in which you received it, that is, without having violated
its packaging and confirming that the special markings of the product have not
been removed. In addition, you must include your retail receipt. The return
will be accepted only after approval of the company. In case of return of the
products and depending on the way you chose to pay for your order and the way
their return will be made, your refund will be completed within 8 days from the
date we receive the products. In case the reason for return concerns an error
of the company, the Aromatopoleio.com undertakes to resend a courier to the
address you have specified for the receipt of the order at its own expense. In
case the consumer wishes to return his order without there being any fault of
the company then the shipping costs are borne by the consumer himself. From the
moment the product leaves you, the
Aromatopoleio.com receives it within 2-3 working days through ELTA Courier.
In case you choose other transport companies, we cannot provide any guarantee
for the delivery times of the products you return to us. After we receive the
product, we will immediately process your request and inform you by e-mail or
phone about how it is processed.